Privacy Policy

Last updated: June 2025

At PACKROO, your privacy matters to us. This Privacy Policy explains what information we collect, how we use it, and your rights regarding your personal data when you visit packroo.shop.

1. Information We Collect

We collect information you provide directly to us when you:

• Place an order: Name, email address, shipping address, billing address, and payment information (processed securely via Stripe — we never store full card numbers).
• Contact us: Email address and the content of your message.
• Browse our Site: IP address, browser type, pages visited, time spent, and referring URL — collected automatically via cookies and analytics tools.

2. How We Use Your Information

• Process and fulfill your orders and send order confirmations and shipping updates.
• Respond to customer service inquiries and support requests.
• Improve our Site, products, and customer experience.
• Send occasional promotional emails (only with your consent — you can unsubscribe anytime).
• Comply with legal obligations and prevent fraud.

3. Payment Processing

All payments are processed by Stripe, a PCI-compliant payment processor. PACKROO does not store or have access to your full payment card details. Stripe's privacy policy is available at stripe.com/privacy.

4. Cookies

We use cookies to improve your browsing experience, remember cart contents, and analyze Site traffic. You can disable cookies through your browser settings; however, some Site features may not function properly without them.

We use Google Analytics to understand how visitors interact with our Site. Google Analytics collects anonymized data. You can opt out at tools.google.com/dlpage/gaoptout.

5. Sharing of Information

We do not sell, trade, or rent your personal information. We may share data with trusted third parties only as necessary to operate our business:

• Stripe — payment processing
• Shipping carriers (USPS, UPS, FedEx) — order fulfillment
• Google Analytics — anonymous site analytics
• WP Engine — secure website hosting

We may also disclose information if required by law or to protect the rights and safety of PACKROO or others.

6. Data Retention

We retain your order and account information for as long as necessary to fulfill purchases and comply with legal obligations (typically 7 years for financial records). You may request deletion of your data at any time by emailing us.

7. Your Rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your data (right to be forgotten).
• Opt out of marketing communications at any time.
• Lodge a complaint with your local data protection authority.

To exercise any of these rights, email us at support@packroo.shop.

8. Children's Privacy

Our Site is intended for use by adults making purchases for children. We do not knowingly collect personal data from children under 13. If you believe a child has submitted personal information to us, please contact us and we will delete it promptly.

9. Security

We take reasonable technical and organizational measures to protect your personal data. All data is transmitted over HTTPS. Payment data is handled exclusively by Stripe using industry-standard encryption.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date. Your continued use of the Site constitutes acceptance of the revised policy.

11. Contact Us

Questions or concerns about your privacy? Contact us at support@packroo.shop.